100% Life is Ukraine’s largest patient organisation, delivering medical, social and humanitarian support nationwide. For over 20 years, it has advanced HIV, tuberculosis and hepatitis care, led major reforms, expanded eHealth, fought stigma, protected human rights, and provided aid during the war. It builds strong communities and drives systemic, life-saving change.

 es la mayor organización de pacientes de Ucrania, que ofrece apoyo médico, social y humanitario en todo el país. Durante más de 20 años ha mejorado la atención al VIH, la tuberculosis y la hepatitis, impulsado reformas clave, ampliado la e-salud, combatido el estigma, protegido los derechos humanos y brindado ayuda durante la guerra. Fortalece a las comunidades y promueve cambios sistémicos que salvan vidas.

100% Life est la plus grande organisation de patients en Ukraine, fournissant un soutien médical, social et humanitaire dans tout le pays. Depuis plus de 20 ans, elle améliore les soins liés au VIH, à la tuberculose et à l’hépatite, mène des réformes majeures, développe l’e-santé, lutte contre la stigmatisation, protège les droits humains et apporte une aide essentielle en temps de guerre. Elle renforce les communautés et impulse des changements systémiques qui sauvent des vies.

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This document was developed by Lana Durjava for the Eurasian Harm Reduction Association (EHRA) as part of the project “Sustainability of Services for Key Populations in Eastern Europe and Central Asia”. It presents a brief guide with recommendations for harm reduction service managers on how to launch a new – or improve an existing –online harm reduction service aimed at people who use drugs (PWUD). The guide entails step-by-step practical tips regarding web outreach programme design, implementation, and evaluation. The purpose of this guide is to provide managers of harm reduction services, as well as representatives of other organisations working with key populations, with all the essential information needed to start an online outreach programme compiled in one place and presented in the form of concise, evidence-based, easily implementable recommendations.

The recommendations included in this guide can be adapted in line with the needs and resources of individual organisations, local contexts, and characteristics of the target population. They can also be adapted for web outreach with other key populations, such as people living with HIV, sex workers, or men who have sex with men.

This guide aims to complement a number of existing resource materials on the topic of online outreach, such as EHRA’s “Digital Help: 

 on Digital Services for Key Population”, EHRA’s “Peer-to-Peer Counsellor 

 for Online Counselling”, and UNODC’s “

: Web Outreach for People Who Use Drugs”. The links to these materials, as well as other resources, are included in the Annex of this guide.

Recommendations for setting up online harm reduction services

The Eurasian Harm Reduction Association (EHRA) presents Matrix for analysing trends in human rights violations against people who use drugs. The purpose of this Matrix is to facilitate the analysis of documented human right violations by grouping violations into strategic blocks that are easy to use for the subsequent reporting to human rights treaty bodies and/or as part of follow-up advocacy at national level; and to equip human rights activists with knowledge/skills in how to prepare/ write reports for a human right body. The Matrix aligns the analysis with the environment in which human rights treaty bodies and national governments develop human rights practices, surrounded and mediated by community-led monitoring.

The assessment of each block of violations corresponds to state human rights obligations according to international human rights covenants and, where appropriate, specific human rights conventions. Each item in a block can become the subject matter of simultaneous assessments under different sections of international treaties.

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Recommendations for setting up online harm reduction services

Matrix for analysing trends in human rights violations against people who use drugs